General

FAQ

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Webshop FAQ

Once you have placed your order, you get a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to us through webshop@moersleutel.com.

You can purchase on our website using  iDEAL, Credit card (Visa, Mastercard etc.), Bancontact. We additionally offer support for Paypal and bank transfer, but those do not work for subscription based products like The Guild. You can choose these payment methods at checkout.

 

Biercheque (NL only)

Heb je een Biercheque en wil je jouw bieren hier mee afrekenen? Hoe werkt dat? Dit kan in het veld “afrekenen”. Dit is het veld waar je terecht komt nadat je je verzendgegevens hebt ingevuld. De optie “Biercheque” staat tussen de lijst met betaalmethodes. Dit is in het veldje “afrekenen” welke verschijnt na het winkelmandje. Hier krijg je de mogelijkheid om jouw 19-cijferige code van de Biercheque in te voeren tezamen met de internet verificatie code (op het pasje vind je deze onder de kraslaag). Het bedrag van jouw Biercheque zal worden verrekend in jouw winkelwagentje en het eventueel resterende saldo blijft actief. Heb je minder saldo dan de waarde van jouw bestelling dan kun je dit gemakkelijk via een andere betaalmethode bijbetalen.
Meer informatie vind je op de website van de Biercheque: www.Biercheque.nl

If you create an account on our webshop, you can collect “Beer points” with every order that you complete.
You can use these Beer points to get a discount on future orders.

Discount codes

Your discount codes can be used on the Checkout page where you can find the link ‘Click here to enter your code’. 

Biercheque (NL only)

Heb je een Biercheque en wil je jouw bieren hier mee afrekenen? Hoe werkt dat? Dit kan in het veld “afrekenen”. Dit is het veld waar je terecht komt nadat je je verzendgegevens hebt ingevuld. De optie “Biercheque” staat tussen de lijst met betaalmethodes. Dit is in het veldje “afrekenen” welke verschijnt na het winkelmandje. Hier krijg je de mogelijkheid om jouw 19-cijferige code van de Biercheque in te voeren tezamen met de internet verificatie code (op het pasje vind je deze onder de kraslaag). Het bedrag van jouw Biercheque zal worden verrekend in jouw winkelwagentje en het eventueel resterende saldo blijft actief. Heb je minder saldo dan de waarde van jouw bestelling dan kun je dit gemakkelijk via een andere betaalmethode bijbetalen.
Meer informatie vind je op de website van de Biercheque: www.Biercheque.nl

We ship worldwide. More info and prices see Shipping & Returns.

2-4 workdays within The Netherlands. Other countries see Shipping & Returns.

If you’re not home, a new delivery will be performed the next day or the delivery partner (DHL) will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Yes, you can get the same items at our store at Fluorietweg 12d in Alkmaar. You can also choose to pick up your webshop order there. We also sell a selected collections of bottled and canned beers at our taproom The Scrapyard at Pettemerstraat 15 in Alkmaar.

We almost can’t believe it, but if you’re not fully satisfied with your order, or if there’s something wrong, you can return it. Please notify your return by sending an email to webshop@moersleutel.com beforehand. We accept returns that are within the following conditions:
  • The item(s) are returned within 14 days after the package was received.
  • The item(s) are in the same condition as you received them.
  • The item(s) are not worn, washed or used.
If the previous conditions are met you can send your order back to: Brouwerij De Moersleutel Diamantweg 9, 1812 NH Alkmaar, The Netherlands
 
*Shipping costs for returned packages are not covered*
We’re sorry to hear that!
Please reach out to us at webshop@moersleutel.com

Share your ordernumer and state your complaint detailed. Please attach photos if your order came in damaged.

We’ll contact you as soon as we can.

GUILD FAQ

New Guild members

We ship six times a year. You will receive your first box in the month after your first payment cycle has been completed. We collect at the 26th of the month.

So for example:

When you register in July, you will receive Guild Box 14 at the end of August 2023.
When you sign in in August or September, you will receive Guild Box 15 at the end of October 2023.

Sometimes we’re able to make manual adjustments so you can receive the earliest Box too. Send us an email at guild@moersleutel.com and we’ll see if that’s still possible.
Please note you then will have to pay that Box in full (instead of having monthly payment options). After receiving that Box you will resume to your chosen payment cycle.

We have the following 3 payment plans:


Pay per month:
€ 45 + shipping costs 
Your payment will be collected at the end of each month.

Pay per 2 months: € 90 + shipping costs 
Your payment will be collected at the end of every two months.

Pay for the full year (and get 5% discount): € 501,60 + shipping costs 
Your payment will be collected at the start of your membership and the discount is calculated in the price. There is no discount on shipping costs. 

We engineer 6 Guild boxes a year and send them out at the end of every even month.

Our current payment collection planning for Guild Members that chose to pay per month is every end of the month (around the 26th, but it can take a few days).

We engineer 6 Guild boxes a year and send them out at the end of every even month.

Our current payment planning for Guild Members that pay once every two months is:

  • End of January
  • End of March
  • End of May
  • End of July
  • End of September
  • End of November

Each payment is collected around the 26th of the month, but it can take a few days to process.

Guild Shipment

We engineer 6 Guild boxes a year and send them out at the end of every even month. Our current shipment planning is:

  • End of February
  • End of April
  • End of June
  • End of August
  • End of October
  • End of December*
    * Instead of a Guild Box in December you will receive our Advent Calendar in November

When we start preparing the shipping labels and boxes, you will receive a notification from DHL with your track & trace code. It may take a while before your package starts moving, because there is some time between our handling and shipping of DHL.

If your waiting on your first Guild Box, please check the field below!

You can now easily change your shipping address in your account.

  1. Log in
  2. You’ll see:
    Hello yourname (not yourname? Log out)
    From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

  3. Click: “manage your shipping and billing addresses” and change your shipping address and save.

Once your Guild Box ships, you will receive an email with track&trace link by DHL. There you can track when your Guild Box will be delivered to you.

Not a convenient time?
You can arrange another drop-off location (for example your neighbours or a local pick-up point) or time of delivery.
Check DHL for the most up to date options in your country. Usually you will also find options within your track&trace email.

Starting August 1st, 2023, we’re required to process VAT for each country individually.
In most cases, that is good news for you, since you’ll have to pay less than you did or was expecting.
But for some countries VAT is a little bit higher and you might need to pay a few euros more than was indicated. Sorry for the inconvenience. We can’t change your countries VAT rules, but at least we can show you what your price will be in the list below.

Please note that this is without additional shippingcosts. (NL+BE+DE enjoy free shipping.)

The Box is shipping every two months. Of course you can pay per month. Simply divide this number in two to calculate what you’ll be charged per month.

Country

VAT rate

Guild Box + VAT

Guild Box + VAT + shipping

AT

20%

89,26

114,29

BE

21%

90

90

BG

20%

89,26

114,29

CY

19%

88,51

113,51

CZ

21%

90

115

DE

19%

88,51

88,51

DK

25%

€ 92,98

€ 117,98

EE

20%

89,26

€ 109,21

ES

21%

90

90

FI

24%

92,23

115

FR

20%

89,26

114,29

GR

24%

92,23

112,18

HR

25%

€ 92,98

117,98

HU

27%

€ 94,46

119,46

IE

23%

€ 91,49

116,49

IT

22%

90,74

115,74

LT

21%

90

109,95

LU

17%

87,02

112,02

LV

21%

90

109,95

MT

18%

87,77

107,72

NL

21%

90

90

PL

23%

€ 91,49

€ 116,49

PT

23%

€ 91,49

€ 116,49

RO

20%

89,26

€ 114,26

SE

25%

€ 92,98

€ 112,93

SI

22%

90,74

€ 115,74

SK

20%

89,26

€ 114,26

Guild Members that live in the Netherlands, Belgium and Germany all enjoy free shipping. For other countries we need to ask a little bit of shipping costs to get the package to you. This will be charged on top of the regular membership fee. See the chart below for prices per region. The ‘per year’ shows pricing for 6 shipments.

Country per 1 month per 2 months  per year (5% discount) 
NL / BE / GEFree shippingFree shippingFree shipping
Europe 1€ 16,60€ 25 € 142,50
Europe 2€ 9,98€ 19,95 € 119,70
Rest of the world€ 40€ 80 € 480

Europe 1: Austria, Bulgaria, Croatia, Czech Republic, Hungary, Ireland, Italy, Slovakia, Portugal, Romania, Slovenia, Switzerland, Denmark, France, Luxembourg, Spain, Poland

Europe 2: Estonia, Finland, Greece, Latvia, Lithuania, Malta, Norway, Sweden, United Kingdom

You’re probably aware of the changing VAT and import regulations in the UK. You can check out this link for more information.

This involves some changes in your Guild subscription:

  1. Starting August 1st 2023, we’ve removed Dutch VAT from your subscription price. Instead of €115 per Box, you will now pay €95.05 per Box. For members who pay their subscription fee per month, this means instead of €57.50, you will now pay €47.52 per month.
  2. Once your Guild Box reaches customs in the UK, they will charge you VAT (20%), excise duty, and a clearance fee. This should amount of approximately £51.

We put stickers on your parcel that should help customs avoid charging you more. If they do, please contact us at guild@moersleutel.com.

We’re sorry to see these changes and have explored several options to minimize the impact of these new UK regulations on you. Unfortunately, these adjustments are a result of recent changes in UK government policies, and we are doing our best to adapt and support you as a Guild member.

Account status

If you’ve had an account before, please create a new password.
We couldn’t import your existing password due to privacy. Simply click “forget password” and follow the steps provided.

If the system doesn’t recognize your emailaddress
 or if you’ve never had an webshop account before, simply register a webshop account here. This doesn’t have influence on your subscription.
Please make sure to use the same email address as used when signing in to the Guild.

  1. Log in
  2. Go to Subscriptions
  3. Click view
  4. Scroll down to Product, and click: Switch subscription.
  5. Follow the instructions provided.

Here are the steps you should take:

  • Login on our website moersleutel.com/my-account/
  • In your Account, click on the tab Subscriptions and click on your active subscription (‘# number’)
  • Scroll down till you see the Change Payment Method button
  • Click on the button and follow the steps in the payment portal to switch your payment, we will ask for a 1-cent payment to confirm the mandate on your new payment method.
  • When successfully done you will be sent back to the Subscription page.

 

Let me know if you need any help with the above steps.

Feel like your Guild adventure came to an end?

We’re sorry to see you go! You can easily cancel by contacting our support: guild@moersleutel.com 

You can now easily change your shipping address in your account.

  1. Log in
  2. You’ll see:
    Hello yourname (not yourname? Log out)
    From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

  3. Click: “manage your shipping and billing addresses” and change your shipping address and save.

Guild extras

All Guild members have access to exclusive news and products our our website. For instance the Indulgences, these will be available as Guild exclusives.

 

Our Exclusive Guild beers in cans, like the EUREKA series, are first released into The Guild for Guild members to enjoy first. After release in The Guild the small quantity that is left will go into the Guild Exclusives and available with discount for Guild members in the first 24 hours of release. If after that there is still stock left, we will sell the rest of it in our regular shop.

 

You can access the Guild member area by logging in to your account that’s connected to your Guild membership. Navigate to the menu item that says ‘The Guild’ and find ‘Guild Member Area‘ underneath. Go there and you will discover our Guild Exclusive products and news. 

Our wild ales, which we release under the Zomerdijk Brewing & Blending brand, will not come in the regular Guild boxes because of the small batch sizes (approx. 900 bottles). They will become Guild Exclusives and available with discount for Guild members in the first 24 hours of release. After that they will go into our regular shop for everyone to purchase.

Our Exclusive Guild beers in cans, like the Mystery Beers and EUREKA series, are first released into The Guild for Guild members to enjoy first. After release in The Guild the small quantity that is left will go into the Guild exclusives and available with discount for Guild members in the first 24 hours of release. If after that there is still stock left, we will sell the rest of it in our regular shop.

General FAQ

You can check the stores that sell our beers here: 

You can contact our Sales team at inger@moersleutel.com

Thank you for your interest!
Unfortunately, you can’t just drop by right now; we’re busy at work, sorry! If you’ve made an appointment with us, that’s a different story.

Once a month, our brewery is open for visits during guided tours. These tours usually fill up quickly, so be sure to act fast.

The address of our brewery: Diamantweg 9 1812 RC Alkmaar The Netherlands

We don’t sell beer at the brewery. For that, you can visit our webshop area at our sister company, Zomerdijk Engineering. Opened during working hours on weekdays.
Address for Zomerdijk Engineering: https://zomerdijkengineering.com/contact/

Our brewery is located at Diamantweg 9, 1812 RC Alkmaar, NL

Our shop is located at Fluorietweg 12D, 1812 RR Alkmaar, NL. We’re open on workdays from 9:00 till 17:00.

Our shop is located at Pettemerstraat 15, 1823 CW Alkmaar, NL. For current opening hours please check Google.

If you’re a Moersleutel label and coaster collector you can collect old items by sending your request to D. Zipp, Zuiderlicht 309 1705TV  Heerhugowaard

General FAQ

Or contact us using our contact form.

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