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FAQ

Below you’ll find the answers to our frequently asked questions. Don’t see your answer here? Please us our contact form.

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Webshop FAQ
Guild FAQ
General FAQ

Webshop FAQ

Once you have placed your order, you get a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to us through webshop@moersleutel.com.

Yes, you can get the same items at our store at Fluorietweg 12d in Alkmaar. You can also choose to pick up your webshop order there. We also sell a selected collections of bottled and canned beers at our taproom The Scrapyard at Pettemerstraat 15 in Alkmaar.

You can purchase on our website using a debit (like iDEAL) or credit card (Visa, Mastercard etc.). We additionally offer support for Paypal. You can choose these payment methods at checkout.

We ship worldwide. More info and prices see Shipping & Returns.

2-4 workdays within The Netherlands. Other countries see Shipping & Returns.

If you’re not home, a new delivery will be performed the next day or the delivery partner (DHL) will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

We almost can’t believe it, but if you’re not fully satisfied with your order, or if there’s something wrong, you can return it. Please notify your return by sending an email to webshop@moersleutel.com beforehand. We accept returns that are within the following conditions:
  • The item(s) are returned within 14 days after the package was received.
  • The item(s) are in the same condition as you received them.
  • The item(s) are not worn, washed or used.
If the previous conditions are met you can send your order back to: Brouwerij De Moersleutel Diamantweg 9, 1812 NH Alkmaar, The Netherlands
 
*Shipping costs for returned packages are not covered*

We import your beer points from our previous webshop as soon as we can!

We import your beer points from our previous webshop as soon as we can!

General FAQ

You can check the stores that sell our beers here: 

You can contact our Sales team at inger@moersleutel.com

Our brewery is located at Diamantweg 9, 1812 RC Alkmaar, NL

Our shop is located at Fluorietweg 12D, 1812 RR Alkmaar, NL. We’re open on workdays from 9:00 till 17:00.

Our shop is located at Pettemerstraat 12, 1823 CW Alkmaar, NL. For current opening hours please check Google.

GUILD FAQ

To access your Guild account in our webshop, the services below, you will need to reactive your account in our webshop. Don’t worry, since you receive this email, you are still a valued Member of the Guild.

If you’ve had an account before, please create a new password.
We couldn’t import your existing password due to privacy. Simply click “forget password” and follow the steps provided.

If the system doesn’t recognize your emailaddress or if you’ve never had an webshop account before, simply register a webshop account here. This doesn’t have influence on your subscription.
Please make sure to use the same email address as used when signing in to the Guild.

We have the following 3 payment plans:


Pay per month: € 44 + shipping costs 
Your payment will be collected at the end of each month.

Pay per 2 months: € 88 + shipping costs 
Your payment will be collected at the end of every two months.

Pay for the full year (and get 5% discount): € 501,60 + shipping costs 
Your payment will be collected at the start of your membership and the discount is calculated in the price. There is no discount on shipping costs. 

Guild Members that live in the Netherlands, Belgium and Germany all enjoy free shipping. For other countries we need to ask a little bit of shipping costs to get the package to you. This will be charged on top of the regular membership fee. See the chart below for prices per region. The ‘per year’ shows pricing for 6 shipments.

Country per 1 month per 2 months  per year (5% discount) 
NL / BE / GEFree shippingFree shippingFree shipping
Europe 1€ 16,60€ 25 € 142,50
Europe 2€ 9,98€ 19,95 € 119,70
Rest of the world€ 40€ 80 € 480

Europe 1: Austria, Bulgaria, Croatia, Czech Republic, Hungary, Ireland, Italy, Slovakia, Portugal, Romania, Slovenia, Denmark, France, Luxembourg, Spain, Poland

Europe 2: Estonia, Finland, Greece, Latvia, Lithuania, Malta, Norway, Sweden, Switzerland, United Kingdom

We engineer 6 Guild boxes a year and send them out at the end of every even month. Our current shipment planning is:

  • End of February
  • End of April
  • End of June
  • End of August
  • End of October
  • End of December

When we start preparing the shipping labels and boxes, you will receive a notification from DHL with your track & trace code. It may take a while before your package starts moving, because there is some time between our handling and shipping of DHL.

You will receive your first box in the month after your first payment cycle has gone through, and when a Guild box is being planned to ship. So for example:

When you register in January, you will receive Guild Box 11 at the end of February 2023.
When you sign in in February or March, you will receive Guild Box 12 at the end of April 2023.

You are free to cancel your subscription after you have payed for & received 3 boxes from us. You can easily cancel through your account on our website:

  1. Sign in and navigate to Account. 
  2. Choose the tab that says Subscriptions
  3. Edit your subscription and choose the option Cancel.

All Guild members have access to exclusive news and products our our website. For instance new merchandise and Indulgences, these will be available as Guild exclusives for the first 24 hours before they come into our regular shop. Same goes for event tickets.

 

 

You can access the Guild member area by loging into your account that’s connected to your Guild membership. Navigate to the menu item that says ‘The Guild’ and find ‘Guild Member Area’ underneath. Go there and you will discover our Guild Exclusive products and news. 

Our wild ales, which we release under the Zomerdijk Brewing & Blending brand, will not come in the regular Guild boxes because of the small batch sizes (approx. 900 bottles). They will become Guild exclusives and available with discount for Guild members in the first 24 hours of release. After that they will go into our regular shop for everyone to purchase.

Our Mystery beers are first released into The Guild for Guild members to enjoy first. After release in The Guild the rest will go into the Guild exclusives and available with discount for Guild members in the first 24 hours of release. If after that there is still stock left, we will sell the rest of it in our regular shop.

  1. Log in
  2. Go to Subscribtions
  3. Click view
  4. Scroll down to Product, and click: Switch subscription.
  5. Follow the instructions provided.

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